Consisting of circa 4,500 Call and Contact Centre sites in the UK, containing approximately 20,000 decision-makers. This unique tool has been developed specifically for marketing to and within this dynamic sector.

This industry-leading package accessed through CD-ROM, contains its own user friendly management software designed to optimise the detail within each record.

What information is available?

• Contact Details
• Company Personnel
• Employee Breakdown
• Data Record Method

Call Centre Information

• Number of seats
• Inbound
• Outbound
• Number of UK Call Centres
• Total Number of Seats
• Geographical Region Covered
• Language Used
• Main Telco Provider
• Switchboard in Use
• Predictive Dialler in Use
• Interactive Voice Response
• Automatic Call Distributor
• Computer Telephony Integration
• Web Enabled

Call Type Breakdown

• Appointment Making
• Response Handling
• Marketing
• Customer Service
• Helpdesk

For further information, contact us